Effective Date: [Insert Date] At EcoHat, we want you to be fully satisfied with your purchase. If you’re not happy, we're here to help with a fair and simple refund process. 💸 Eligibility for Refunds You may request a refund under the following conditions: The item received is damaged, defective, or incorrect. The service or product did not meet the description or function as intended. The refund request is made within [7–30 days] of purchase (you can adjust this timeframe). For digital products or services, refunds will only be considered if the product was not downloaded, accessed, or used. 📦 Return & Inspection If your item qualifies, it must be returned in original condition and packaging. After we receive and inspect the product, we will notify you of the status. If approved, the refund will be processed to your original payment method within 5–10 business days. 🚫 Non-Refundable Items Downloaded digital content or services already rendered Custom or personalized products Gift cards or promotional items Clearance or final sale items (if marked as such) 🚚 Shipping Costs Shipping fees are non-refundable unless the product arrived damaged or the error was on our side.